Refund Policy

1. General Refund Policy

At x3aa Services, we strive to ensure customer satisfaction with our Xbox enhancement solutions. Refunds are processed on a case-by-case basis, subject to the conditions outlined below. All refund requests must be submitted within 7 days of purchase.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Non-Delivery: The service was not delivered within the promised timeframe due to issues on our end.
• Service Failure: The service did not perform as advertised (e.g., followers not added, gamerscore not boosted).
• Account Issues: The service could not be applied due to account restrictions beyond the user’s control, provided security measures (e.g., 2FA) were disabled as instructed.

Refunds will not be granted for:

• User errors, such as providing incorrect account details or failing to disable security measures.
• Change of mind after the service has been initiated or completed.
• Account bans or restrictions imposed by Microsoft, as these are risks acknowledged in our Terms of Service.

3. Refund Process

To request a refund, contact us via our Contact Us page with your order details, including the transaction ID and a description of the issue. Our team will review your request within 48 hours and respond with the outcome. Approved refunds will be processed within 5-7 business days to the original payment method.

4. Partial Refunds

In cases where a service is partially delivered (e.g., partial follower delivery), we may offer a partial refund proportional to the undelivered portion of the service, at our discretion.

5. Chargebacks

Initiating a chargeback without first contacting us may result in suspension of your access to x3aa Services. We encourage you to resolve issues directly with our support team to avoid unnecessary disputes.

6. Contact Us

For questions about our Refund Policy or to initiate a refund request, please reach out via our Contact Us page.